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City of San Antonio opens COVID-19 hotline and shares other information for residents and businesses

Communications and Public Affairs: 207-7234
Published on Tuesday, March 3, 2020

City of San Antonio opens COVID-19 hotline and shares other information for residents and businesses

CONTACT:
For members of the media, please contact:
covid19media@sanantonio.gov
Laura Mayes, City of San Antonio (210) 207-1337
Michelle Vigil, City of San Antonio (210) 207-8172
 
For questions from the general public, please contact:
COVID-19@sanantonio.gov
COVID-19 Hotline (210) 207-5779

 

INFORMATION CURRENT AS OF 5:00 PM
 

SAN ANTONIO (March 3, 2020) — The City of San Antonio has provided the following information for residents seeking information about preventing the spread of COVID-19. At this time, the risk to the general public continues to remain low.

 
Currently there are no community cases in Bexar County or the City of San Antonio. The only confirmed cases are individuals who were brought to Lackland Air Force base under a federally mandated quarantine, and those individuals have been in isolation for treatment. Therefore, the risk of infection remains low.

 
COVID-19 Hotline Now Open
The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish. Residents can call 210-207-5779. (Monday-Friday 8:00 a.m. – 5:00 p.m.)  Information for the public is also available at: www.sanantonio.gov/health/2019ncoronavirus.

 
Information regarding COVID-19 is also available in American Sign Language at this link: http://sat.ahasalerts.com/ActiveAlerts.aspx?id=1334

 
Six practical COVID-19 prevention tips:
The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

  1. Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  2. Avoid touching your eyes, nose, and mouth with unwashed hands.
  3. Avoid close contact with people who are sick.
  4. Stay home when you are sick.
  5. Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  6. Clean and disinfect frequently touched objects and surfaces
covid-19 flyer


What to know about COVID-19 testing:

  1. If you are feeling sick, call your primary care physician’s office before going in.
  2. If you do not have a primary care physician, visit any urgent care or walk-in clinic in the community.
  3. Community physicians and other clinical providers have access to CDC protocols to determine whether or not patients qualify for COVID-19 testing.
  4. Local testing for COVID-19 is currently available only by sending samples to the CDC, in coordination with Metro Health and the CDC.
  5. People who do not have CDC-defined symptoms and exposure history will not be offered testing for COVID-19.
  6. If you need additional information call the Metro Health hotline at 210-207-5779. (Monday-Friday 8:00 a.m. – 5:00 p.m.).
     

More information:
The flu continues to be a much more serious issue in the U.S. than COVID-19. There is a higher incidence for elderly and people with chronic health conditions. Therefore, slowing the potential spread of the virus will help protect people at higher risk.

covid-19 flyer  
 
How do people become infected with COVID-19?
Human coronaviruses most commonly spread from an infected person to others through:

  • Respiratory droplets released into the air by coughing and sneezing;
  • Close personal contact, such as touching or shaking hands;
  • Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands; and
     

What are the symptoms?
Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath
     

At this time, CDC believes that symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.

Categories: City News, Health, COVID