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Covid-19 hotline for WellMed-run community vaccination clinics will resume January 30

Communications and Public Affairs: 207-7234
Published on Friday, January 29, 2021

Covid-19 hotline for WellMed-run community vaccination clinics will resume January 30

CONTACT: Kristy Hernandez, 210.207.0969
Dan Calderon


SAN ANTONIO (January 29, 2021) — Today, District 3, District 4, District 5 and District 7 announced the reservation hotline for the WellMed-run community vaccination clinics at the Elvira Cisneros Senior Community Center and the Alicia Treviño López Senior Center will resume taking appointments at 8 a.m. on Saturday, Jan 30, 2021.  Appointments begin Monday, Feb 1.  The phone number to schedule an appointment is 1-833-968-1745.  Operators will take calls from 8 a.m. to 8.p.m. starting January 30.  Registration is required to receive a vaccination. Walk-ins will not be accepted.
 “We are on a mission to reach the most vulnerable communities here in San Antonio and the data we received proves we are on the right track,” stated Councilwoman Viagran. “Our main focus is equity and using a phone-line-only method is helping us reach our residents who are at higher risk.  I am thankful we are continuing our vaccinations this week in pursuit of fighting off the Covid-19 virus and saving our community.”
In the interest of equity, appointments can only be scheduled by phone. This ensures that those at greatest risk—our seniors—have just as much of an opportunity to get an appointment as someone with internet access. The data shows that this approach has been successful: residents 65 to 74 years old have received the most vaccinations at WellMed’s centers.
 “Although there are factors out of our local control relating to the rollout of the vaccine distribution, I am grateful for the support of Metro Health, WellMed and other community partners,” stated Councilwoman Rocha Garcia. “The entire public health community and numerous volunteers are committed to saving lives and over time the local vaccine distribution plan will continue to improve.”
Due to the flood of calls received, the phone lines are frequently overwhelmed. Since January 9, the hotline has received more than 8 million calls. We understand the frustration and encourage people to call back if they do not get through. Please remember that it will only get easier to get an appointment as more people get vaccinated and San Antonio receives more vaccines.
“Volunteering at the Cisneros Center and seeing the dedication of their team convinced me that our partnership with WellMed is essential to keeping our most vulnerable residents safe from COVID-19,” said Councilwoman Sandoval. “I’m glad they can resume their full operation this week and know residents have been looking forward to this, too.”
Since January 9, WellMed has vaccinated over 18,500 people.  Data from the WellMed hotline shows that the most vulnerable residents in San Antonio are being reached.  The zip codes with the highest amount of appointments include 78221, 28223, 78211, 78210 and 78214.  Ages range from 18 to 100+ years old with the highest percentage of vaccinations in the 65 – 74-year range. 
"These are trying times for our residents as well as for our city's healthcare workers who are going beyond their call under difficult circumstances. Their task is to turn a weekly trickle of vaccines into a sustained current to meet the city's needs, and the public's anxiety is understandable. We are hopeful that changes at the federal and state levels will allow the weekly allocation of COVID-19 vaccines to grow in the coming weeks so we can meet the challenge,” stated Councilwoman Gonzales.
At this time, healthcare workers, anyone age 65 and older, and adults 18 and older with chronic health conditions can register for a vaccine at the following clinics:
Elvira Cisneros Senior Community Activity Center
517 SW Military Drive
San Antonio, TX  78221
Alicia Treviño López Senior One-Stop Center
8353 Culebra Road
San Antonio, TX  78251
Hours of operation for the WellMed Elvira Cisneros Senior Community Center and the Alicia Treviño López Senior Center, beginning Saturday, Jan 30, will be Monday-Saturday from 8 a.m. to 5 p.m. Appointments are required and can be made by calling 1-833.968.1745.