Information Technology Services Department

Executive Profile


Mailing Address
City of San Antonio
Information Technology Services Department
P.O. Box 839966
San Antonio, TX 78283-3966


  • Craig Hopkins
    Chief Information Officer
  • Kevin Goodwin
    Chief Technology Officer/Deputy Director
  • Patsy Boozer
    Assistant Director/Chief Security Officer
  • Benito Medrano
    Assistant Director Customer Relations
  • John Rodriguez
    Assistant Director Infrastructure, Public Safety & Operations

Chief Information Officer


Craig comes to the ITSD team with more than 20 years of experience at USAA leading efforts in customer service, digital transformation, corporate strategy, information technology, procurement and innovation.

Prior to his time with USAA, Craig served four years in the US Coast Guard and later became a military spouse, while his wife Trish served 11 years in the US Navy in Japan, Virginia and then at Fort Sam Houston, which brought them to Texas.


  • Master of Business Administration, Western Michigan University
  • Bachelor’s Degree in Business Administration, Saint Leo University


Craig grew up in Worcester, Massachusetts and has been married to his wife Trish for over 30 years. They have three children: Jake, Grace and Zach, who have all grown up in San Antonio, making this their home.

Connect with the ITSD logo

Information Technology Services Department

Contact Customer Service
Featured Items
311 Mobile App – Report It

311 Report It The 311 App allows residents to submit service requests for various city services. More

Social Media Center

Social Media Center Connect with the City on Facebook, Twitter, YouTube and other Social Media tools. More

Mobile Apps and Sites

Social Media Center Go mobile with City of San Antonio. More