Information Technology Services Department

IT Customer Relations

CONTACT

Mailing Address
City of San Antonio
Information Technology Services Department
P.O. Box 839966
San Antonio, TX 78283-3966

Staff

  • Craig Hopkins
    Chief Information Officer
  • Kevin Goodwin
    Chief Technology Officer/Deputy Director
  • Patsy Boozer
    Chief Information Security Officer
  • Benito Medrano
    Assistant Director Customer Relations
  • John Rodriguez
    Assistant Director Infrastructure
  • Kevin Holmes
    Assistant Director Public Safety

Customer Relations provides support for all IT customer facing functions.

Oversees
  • IT Financials and Budget
  • IT Portfolio and Project Management
  • Mobile Devices Deployment & Support
  • PC Replacements - Non-general Fund
  • Service Desk/Help Desk
  • IT Technicians
  • IT Business Administrations
  • IT Contracts
Projects

9 current major projects Key Projects

  • Service & Help Desk Software
  • IT Assessment (Human Capital Management)
  • IT Portfolio Management Portal
  • ORR Management Software
  • PC Replacements - General Fund
  • PC Replacements - Non-general Fund
  • PMO Build Out
  • Portfolio Management Software
  • Telco Billing Review

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Information Technology Services Department

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