Information Technology Services Department

IT Customer Relations


Mailing Address
City of San Antonio
Information Technology Services Department
P.O. Box 839966
San Antonio, TX 78283-3966


  • Craig Hopkins
    Chief Information Officer
  • Kevin Goodwin
    Chief Technology Officer/Deputy Director
  • Patsy Boozer
    Assistant Director/Chief Security Officer
  • John Rodriguez
    Assistant Director Infrastructure, Public Safety & Operations

Customer Relations provides support for all IT customer facing functions.

  • IT Financials and Budget
  • IT Portfolio and Project Management
  • Mobile Devices Deployment & Support
  • PC Replacements - Non-general Fund
  • Service Desk/Help Desk
  • IT Technicians
  • IT Business Administrations
  • IT Contracts

9 current major projects Key Projects

  • Service & Help Desk Software
  • IT Assessment (Human Capital Management)
  • IT Portfolio Management Portal
  • ORR Management Software
  • PC Replacements - General Fund
  • PC Replacements - Non-general Fund
  • PMO Build Out
  • Portfolio Management Software
  • Telco Billing Review

Connect with the ITSD logo

Information Technology Services Department

Contact Customer Service
Featured Items
311 Mobile App – Report It

311 Report It The 311 App allows residents to submit service requests for various city services. More

Social Media Center

Social Media Center Connect with the City on Facebook, Twitter, YouTube and other Social Media tools. More

Mobile Apps and Sites

Social Media Center Go mobile with City of San Antonio. More