Jose De La Cruz
Chief Innovation Officer
Jose De La Cruz was appointed as the City’s
first Chief Innovation Officer in March
2016. As Chief Innovation Officer, Mr. De La
Cruz leads the Office of Innovation in
efforts to improve City processes, manage major
initiatives and foster a culture of innovation within
the City organization.
Mr. De La Cruz is responsible for executing the
annual work plan of projects for the Office of
Innovation that is approved by the Executive
Leadership Team, the performance management
process and San Antonio’s Smart City program.
Prior to becoming the Chief Innovation Officer, Mr.
De La Cruz worked as an innovation manager and
senior performance & management specialist
where he led various projects across multiple City
Mr. De La Cruz came to the City of San Antonio in
November 2012 from the San Antonio Water
System (SAWS), where he served as the quality &
training manager for the Customer Service
Department. In this role, Mr. De La Cruz oversaw
the department’s annual strategic planning
process, performance management system and
managed the department’s training programs. Mr.
De La Cruz oversaw a team that was responsible for
process analysis, performance management,
training and quality assurance. Prior to this
position, Mr. De La Cruz also held various
management and supervisory positions in the call
center and billing divisions.
Education & Training
Master of Public Administration, University of
Texas at San Antonio
- Bachelor of Arts in History, University of Texas at
- Project Management Professional (PMP)
Certification, Project Management Institute
Professional Membership &
Project Management Institute
- Animal Care Services Advisory Board, District 4
- Alexander Briseno Ledership Development
- Westside YMCA of San Antonio, Board of
Mr. De La Cruz is a native of San Antonio, Texas. He and
his wife are the proud parents of two daughters.