Innovation

San Antonio Innovation

Innovation

Mission Statement

We put the City at the forefront of innovation by challenging the status quo, finding creative solutions, and continuously improving City services.


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What We Do

Find Solutions (Internal Consultants)

  • Rapid and effective assessment of business performance
  • Improve processes and infuse with best practices and new ideas
  • Jumpstart achievement of goals by leading performance tracking and change management

Lead Major Initiatives (Project Management)

  • Deploy project management methods to manage high-profile projects that impact the community
  • Provide consistent and clear communication to guide complex implementation
  • Overcome obstacles to ensure City goals are achieved

Foster Innovation (Innovation Ecosystem)

  • Research best practices and seek opportunities to introduce new ideas to the organization
  • Create change by supporting Departments’ process improvement efforts with specialized skill and expertise

Tools We Use

In order to improve processes, identify solutions, and create positive change, we use the following tools and methodologies:

  • Performance Audits
  • Staff Interviews and On-Site Observation
  • Lean Six Sigma
  • Project Management
  • Best Practice Research and Surveys
  • Strategic Planning and Prioritization
  • Process Mapping
  • Empathy Mapping/Voice of the Customer
  • Trend Analysis, Cost Analysis, and Forecasting

THE TEAM

WHAT WE DO

OUR IMPACT

RESOURCES

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