Neighborhood & Housing Services Department
Mailing / Physical Address
1400 S. Flores
San Antonio, TX 78204
The Owner-Occupied Rehabilitation Program assists qualified homeowners with low to moderate income rehabilitate their substandard and non-code compliant residential properties by providing deferred forgivable loans to cover the cost of the needed repairs. These repairs focus on health and safety, accessibility, and major system concerns.
Assistance is a deferred forgivable loan to homeowner (repayment not required & percentage forgiven annually).
To apply for assistance click on the following:
The City of San Antonio’s Green and Healthy Homes (SAGHH) provides assistance to owners and landlords of residential properties (both single-family and multi-family ) in creating healthy, safe, energy-efficient and sustainable homes for families and children. The SAGHH is working to prevent and correct housing-related health and safety hazards, such as addressing lead-based paint, household asthma triggers and fire hazards.
City of San Antonio, Neighborhood and Housing Services Department
Phone: 210.207.GHHI (4444)
Interested in applying for the SAGHH Program? Click on our application below:
This program replaces worn and damaged roofs with new, energy-efficient roofs for qualified homeowners.
Applications can be dropped off at the Financial and Housing Recovery Center located at the Central Library, 600 Soledad Street. Appointments are required. For an appointment call 210.207.2275. If you have a question after you apply, call 210.207.6459.
This program addresses health and safety items such as plumbing, electrical, non-working utilities, broken windows, damaged doors or other items in need of repair.
The Minor Repair Program funding for Fiscal Year 2020 is currently exhausted and applications are no longer being accepted. Program funding for the new fiscal year begins October 1, 2020. Applications will be available and accepted upon City Council approval of the City's Fiscal Year 2021 budget.
The following additional programs, not administered by NHSD, are available to residents. Please contact the agency listed for more information.
Assists property owners with repairs to windows and screens, siding, and porches, as well as provides general yard maintenance and exterior painting. This is a free service to eligible property owners.
Agency: City of San Antonio, Office of Historic Preservation
Website; S.T.A.R. (Students Together Achieving Revitalization)
Provides free weatherization and energy efficiency upgrades for income-qualified renters and owners.
Agency: CPS Energy
Website: Casa Verde
HUD-approved housing counseling agency which provides services to tenants, homeowners, and landlords, including investigation of discrimination complaints, mediation, plan reviews for accessibility, and more.
Agency: City of San Antonio, Department of Human Services
Website: Fair Housing Program
If someone is knocking on your door to sell you a service, it’s almost guaranteed to be a scam. You didn’t buy your insurance policy from a door-to-door salesman - why would you choose a door-to-door salesman to handle your insurance claim?
Just because the person on the phone says they are from the “claims department," the “claims headquarters,” or an adjuster’s office doesn’t mean you have to talk to them or that they are legitimate.
Just because a roofer is fixing your neighbor’s roof doesn’t mean the roofer has a license or that the roofer can back up a warranty. Do your research - ask for proof of a license and demand to see a copy of their insurance coverage.
The City of San Antonio maintains a database of licensed roofers. If they are not on the list, they are not licensed. You can search our DATABASE to check if the roofer is licensed.
You MUST obtain a city permit to replace or repair your roof. Usually the permits are approved within 24 hours IF the permit is submitted by a registered roofer. You can learn about roof permits HERE.
If a roofer tells you that a license and a permit are not required, that roofer is LYING TO YOU and it’s a scam.
Do not allow a roofer or an adjuster to endorse checks for you. A legitimate roofer or claims-handler will never ask you for permission to sign your name.
Never EVER sign an attorney engagement agreement if the agreement is handed to you by a roofer or a claims-handler. It’s a scam and it is a very serious criminal violation of barratry laws.
If the claims-handler or the roofer promises they will negotiate a complete roof replacement for you, you are not dealing with an honest person. They should never make guarantees like that as it is impossible to know what the insurance company will cover or what it won’t.