Office of Risk Management
After Hours Protocol


Physical Address
City Tower
100 Houston St., Suite 1800
San Antonio, TX 78205

Mailing Address
Office of Risk Management
PO Box 839966
San Antonio, TX 78283-3966


Monday - Friday, 7:45 a.m. - 4:30 p.m. CST


  (Download as PDF)

As part of Risk Management’s commitment to meeting the needs of our employees, below are some frequently asked questions that may be of assistance outside the City’s normal business hours.

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If it is a severe injury requiring immediate medical treatment, go to the nearest emergency room or call 911. Notify your supervisor as soon as possible of the injury. The supervisor must report all work-related injuries directly to the City’s third-party administrator, TRISTAR Risk Management, in one of three ways: 

Phone: 210.341.0815
Fax: 210.404.0429

Supervisor must also report all fatalities and/or major emergency events to Risk Management.

Jeffrey Barras, Safety Manager
210.207.7321 / 909.745.3947

After an injury occurs, you must choose your treating doctor from the IMO Med-Select Network provider list which can be found online at and click "Find a Provider" or you may call a network customer care representative for assistance at 1.888.466.6381 or 1.877.870.0638.

An Instant Activation pharmacy card is available from TRISTAR Risk Management. If an instant activation card is not available, please provide the pharmacy the information below. 

Phone: 800.547.3330
RXBin: 610011
Member # C37559077
Group # B466

The physician should provide you, and the City, with a form titled Texas Workers’ Compensation Work Status Report Form, DWC 73. Notify your immediate supervisor that you have been placed off work and submit the DWC 73 form to the Human Resources Specialist (HRS) the next business day.

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Hand carry the Work Status Report to your immediate supervisor for determination of job placement.

Contact TRISTAR Risk Management at:

Amy Kwast - 210.404.0400 extension 2923
Christine Dextraze - 210.404.0400 extension 3487

Notify your supervisor of the accident. If the accident involves a fatality or severe property damage, contact Risk Management:  

Jeffrey Barras, Safety Manager
210.207.73121 / 909.745.3947

Immediately contact Risk Management:

Jodie Brown, Safety Administrator
210.207.7330 / 210.610.7936

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