Office of Risk Management
After Hours Protocol

Contact

Physical Address
Frost Bank Towers
100 Houston St., Suite 1800
San Antonio, TX 78205

Mailing Address
Office of Risk Management
PO Box 839966
San Antonio, TX 78283-3966

Phone
210.207.7204

Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m. CST

FAQs

  (Download as PDF)

As part of Risk Management’s commitment to meeting the needs of our employees, below are some frequently asked questions that may be of assistance outside the City’s normal business hours.

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If it is a severe injury requiring immediate medical treatment, go to the nearest emergency room or call 911. Notify your supervisor as soon as possible of the injury. The supervisor must report all work-related injuries directly to the City’s third-party administrator, TRISTAR Risk Management, in one of three ways: 

Phone: 210.341.0815
Fax: 210.404.0429
Email: Firstreport.cosa@tristargroup.net

Supervisor must also report all fatalities and/or major emergency events to Risk Management.

Marcell Smith, Safety Administrator
210.207.7330 / 210. 452.9764
marcell.smith@sanantonio.gov

An employee may seek medical treatment from any medical provider that accepts workers’ compensation. Notify the medical provider that the treatment is for a work related injury/illness and that you are an employee with the City of San Antonio.

An Instant Activation pharmacy card is available from selected physicians and through TRISTAR Risk Management. If an instant activation card is not available, please provide the pharmacy the following information.

Optum 
Phone: 800.547.3330
RXBin: 610011
PCN C37559077
Group # B466

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Notify your immediate supervisor that you have been placed off work and notify Risk Management the next business day.

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Hand carry the Work Status Report to your immediate supervisor for determination of job placement.

Contact TRISTAR Risk Management at:

Joseph Lewis - 214.604.9601
Stacey Greer - 512.736.0940

Notify your supervisor of the accident. If the accident involves a fatality or severe property damage, contact Risk Management:  

Marcell Smith, Safety Administrator 
210.207.7330 / 210. 452. 9764
marcell.smith@sanantonio.gov

Immediately contact Risk Management:

Paul Tovar, Sr. Risk Analyst
M: 949.370.0529
O: 210.207.2017
Paul.Tovar@sanantonio.gov

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