Office of Risk Management
FAQ's

Contact

Physical Address
City Tower
100 Houston St., Suite 1800
San Antonio, TX 78205

Mailing Address
Office of Risk Management
PO Box 839966
San Antonio, TX 78283-3966

Phone
210.207.7204

Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m. CST

Liability

Collapse All Expand All

Click on the “Claim Form” link and follow the directions on the form. All claims against the City must originate from the City Clerk’s office.

The City’s Office of Risk Management will retrieve your Claim Form, enter it into our system, and assign it to a General Liability Claims Adjuster, who will investigate and evaluate your claim. You will receive a call from the General Liability Claims Adjuster within 5-7 days of filing a claim.

All accidents involving City vehicles, whether on duty or not, must be reported to the police and your supervisor immediately.

If you are driving your personal vehicle, show the police your personal insurance card. If you are driving a City vehicle, show the police the self-insured information card located in the glove compartment.

Workers' Compensation

Collapse All Expand All

You are required to report your injury or accident to your immediate supervisor as soon as possible.

You have the right to choose any doctor who will accept Workers’ Compensation. We encourage all employees to seek medical treatment through the City’s Employee Health & Wellness Center. This is a fully staffed medical facility that serves employees of the City of San Antonio only.

You may contact the City’s third-party administrator, TRISTAR Risk Management Services, at 210.404.0400.

This is a state-funded Agency.  Their responsibilities are to:

  • Promote safe and healthy workplaces;
  • Provide customers with information about their rights and responsibilities;
  • Ensure the delivery of appropriate benefits;
  • Ensure appropriate and efficient health care for all injured employees and fair and reasonable reimbursement for health care providers;
  • Assist in timely returning injured workers to productive roles in the Texas workforce;
  • Assist in resolving disputes between the employer and employee.   

The Texas Department of Insurance, Division of Workers’ Compensation has a local office at 9514 Console Drive, Ste. 200, San Antonio, TX 78229.  Their phone number is 210.593.0070.

Please call our Workers’ Compensation Fraud Hotline at 210.207.7555. You will remain anonymous.

After Hours Protocol

Collapse All Expand All

If it is a severe injury requiring immediate medical treatment, go to the nearest emergency room or call 911. Notify your supervisor as soon as possible of the injury. The supervisor must report all work-related injuries directly to the City’s third-party administrator, TRISTAR Risk Management, in one of three ways: 

Phone: 210.341.0815
Fax: 210.404.0429
Email: Firstreport.cosa@tristargroup.net

Supervisor must also report all fatalities and/or major emergency events to Risk Management.

Jeffrey Barras, Safety Manager
210.207.7321 / 909.745.3947
jeffrey.barras@sanantonio.gov

After an injury occurs, you must choose your treating doctor from the IMO Med-Select Network provider list which can be found online at www.injurymanagement.com and click "Find a Provider" or you may call a network customer care representative for assistance at 1.888.466.6381 or 1.877.870.0638.

An Instant Activation pharmacy card is available from TRISTAR Risk Management. If an instant activation card is not available, please provide the pharmacy the information below. 

Optum 
Phone: 800.547.3330
RXBin: 610011
PCN: IRX 
Member # C37559077
Group # B466

The physician should provide you, and the City, with a form titled Texas Workers’ Compensation Work Status Report Form, DWC 73. Notify your immediate supervisor that you have been placed off work and submit the DWC 73 form to the Human Resources Specialist (HRS) the next business day.

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Hand carry the Work Status Report to your immediate supervisor for determination of job placement.

Contact TRISTAR Risk Management at:

Amy Kwast - 210.404.0400 extension 2923
Christine Dextraze - 210.404.0400 extension 3487

Notify your supervisor of the accident. If the accident involves a fatality or severe property damage, contact Risk Management:  

Jeffrey Barras, Safety Manager
210.207.73121 / 909.745.3947
jeffrey.barras@sanantonio.gov

Immediately contact Risk Management:

Jodie Brown, Safety Administrator
210.207.7330 / 210.610.7936
jodie.brown@sanantonio.gov

Connect with the Office of Risk Management Logo

Office of Risk Management

Contact Risk Management
Featured Items
Did you G.O.A.L?

Did you G.O.A.L.? Get Out and Look. Driver Safety ProgramGet Out And LookMore about G.O.A.L.?

City-Wide Safety Summit

City-Wide Safety Summit: November 20, 2019Informative safety training sessions for all City employeesMore about the Safety Summit

1305 Workers' compensation Health Care Network

1305 Workers' Compensation Health Care NetworkThe City is entering into a certified workers' compensation network.More

Texas Employer Traffic Safety Award

2019 Our Driving Concern Texas Employer Traffic Safety Award WinnerOur Driving Concern Texas Employer Traffic Safety 2019 Award Winner.More about the 2019 Our Driving Concern Texas Employer Traffic Safety Award