Office of Risk Management
FAQ's

Contact

Physical Address
Frost Bank Towers
100 Houston St., Suite 1800
San Antonio, TX 78205

Mailing Address
Office of Risk Management
PO Box 839966
San Antonio, TX 78283-3966

Phone
210.207.7204

Hours
Monday - Friday, 7:45 a.m. - 4:30 p.m. CST

Liability

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Click on the “Claim Form” link and follow the directions on the form. All claims against the City must originate from the City Clerk’s office.

The City’s Office of Risk Management will retrieve your Claim Form, enter it into our system, and assign it to a General Liability Claims Adjuster, who will investigate and evaluate your claim. You will receive a call from the General Liability Claims Adjuster within 5-7 days of filing a claim.

All accidents involving City vehicles, whether on duty or not, must be reported to the police and your supervisor immediately.

If you are driving your personal vehicle, show the police your personal insurance card. If you are driving a City vehicle, show the police the self-insured information card located in the glove compartment.

Workers' Compensation

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You are required to report your injury or accident to your immediate supervisor as soon as possible.

You have the right to choose any doctor who will accept Workers’ Compensation. We encourage all employees to seek medical treatment through the City’s Employee Health & Wellness Center. This is a fully staffed medical facility that serves employees of the City of San Antonio only.

You may contact the City’s third-party administrator, TRISTAR Risk Management Services, at 210.404.0400.

This is a state-funded Agency.  Their responsibilities are to:

  • Promote safe and healthy workplaces;
  • Provide customers with information about their rights and responsibilities;
  • Ensure the delivery of appropriate benefits;
  • Ensure appropriate and efficient health care for all injured employees and fair and reasonable reimbursement for health care providers;
  • Assist in timely returning injured workers to productive roles in the Texas workforce;
  • Assist in resolving disputes between the employer and employee.   

The Texas Department of Insurance, Division of Workers’ Compensation has a local office at 9514 Console Drive, Ste. 200, San Antonio, TX 78229.  Their phone number is 210.593.0070.

Please call our Workers’ Compensation Fraud Hotline at 210.207.7555. You will remain anonymous.

After Hours Protocol

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If it is a severe injury requiring immediate medical treatment, go to the nearest emergency room or call 911. Notify your supervisor as soon as possible of the injury. The supervisor must report all work-related injuries directly to the City’s third-party administrator, TRISTAR Risk Management, in one of three ways: 

Phone: 210.341.0815
Fax: 210.404.0429
Email: Firstreport.cosa@tristargroup.net

Supervisor must also report all fatalities and/or major emergency events to Risk Management.

Marcell Smith, Safety Administrator
210.207.7330 / 210. 452.9764
marcell.smith@sanantonio.gov

An employee may seek medical treatment from any medical provider that accepts workers’ compensation. Notify the medical provider that the treatment is for a work related injury/illness and that you are an employee with the City of San Antonio.

An Instant Activation pharmacy card is available from selected physicians and through TRISTAR Risk Management. If an instant activation card is not available, please provide the pharmacy the following information.

Optum 
Phone: 800.547.3330
RXBin: 610011
PCN C37559077
Group # B466

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Notify your immediate supervisor that you have been placed off work and notify Risk Management the next business day.

The physician should provide you, and the City, with a form entitled Texas Workers’ Compensation Work Status Report Form DWC 73. Hand carry the Work Status Report to your immediate supervisor for determination of job placement.

Contact TRISTAR Risk Management at:

Joseph Lewis - 214.604.9601
Stacey Greer - 512.736.0940

Notify your supervisor of the accident. If the accident involves a fatality or severe property damage, contact Risk Management:  

Marcell Smith, Safety Administrator 
210.207.7330 / 210. 452. 9764
marcell.smith@sanantonio.gov

Immediately contact Risk Management:

Paul Tovar, Sr. Risk Analyst
M: 949.370.0529
O: 210.207.2017
Paul.Tovar@sanantonio.gov

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