Message from the Chief
Charles N. Hood, Fire Chief in front of Fire Truck

The San Antonio Fire Department (SAFD) is committed to safely prevent harm through caring service. Every day, the men and women of the San Antonio Fire department wake up to serve our community’s 1.3 M citizens and the many visitors attracted to our historic city. Everyone does their best. Everyone has a part. Each day, we live by our motto “Our Family, Protecting Your Family”.

2012 has been a great year for the San Antonio Fire Department. In August, the results of the 2012 City of San Antonio Community Survey showed a 99% customer service satisfaction for the San Antonio Fire Department. This was not only the highest rating for any Department in the City, but also put the SAFD above any other city in Texas, and at the top of the list of other large metro departments across the nation. People are taking notice of our commitment to customer service, one of our three fundamental principles along with training and safety.

With 81% of our calls being medical calls, I am proud to report that in FY 2012, a Paramedic was part of the first responder team in 48% of the calls where Fire assisted EMS. This number is up from 36% four years ago. This enables us to provide Advance Life Support right away and increases the patient chances at survival. Early 2012, I implemented a change in the command staff organization. There are now 4 areas that operate the entirety of the Department: Emergency Services, Administrative Services, Support Services, and Fire Prevention. With this change, a new Planning Division was created that began developing a Strategic Plan which will be presented to City Council for approval in summer 2013.

The replacement of Fire Station 27 moved firefighters from old, small spaces into a modern building designed to grow with the community. The Fire Dispatchers moved to a new state-of-the-art Public Safety Answering Point shared with the San Antonio Police Department (SAPD). We also moved our administrative functions from the old Fire Department Headquarters to the new Public Safety Headquarters, also shared with SAPD.

We can only expect great things from our historic city and we are happy to be a part of its growth. I am pleased to present this 2012 annual report that illustrates our commitment to the San Antonio community.

Yours in service,
Charles N. Hood, Fire Chief

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