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The fees for EMS services are set by the City Council and can change each year, but in general the average charge for transporting a patient by ambulance is a little over $1,100. There is also a charge whenever EMS personnel are called out to do a medical assessment, even if the patient isn’t transported to a facility. This non-transport charge averages a little over $100.
Effective as of Oct 1, 2018
Cost per patient:
The fee for the transportation of a deceased person to the morgue - $70.00
Cost for each use:
Note: Fees are subject to change without notice based on City Council actions
A bill for EMS services is usually mailed to the home of the patient within one week from the date of service. Payment can be made by check or with a major credit card - VISA, Mastercard, American Express, or Discover. Payment instructions are listed on the bill.
The EMS billing department can assist with filing insurance claims, including Medicare, Medicaid and private insurers. To request the filing of a claim, complete an Insurance Request Form-English (PDF) / Insurance Request Form-Spanish (PDF) and mail or fax it to the SAFD Billing Contact. The EMS billing department will then submit the claim to the appropriate carrier. Insurance carriers typically take up to 60 days to process a claim. In cases of partial coverage, the EMS billing department will send an adjusted bill to the patient for any remaining balance.
For Medicare or Medicaid claims, coverage for ambulance services follows the government’s guidelines: “…ambulance transportation is a covered service when the patient's condition is such that the use of any other method of transportation would endanger the patient's health. A patient whose condition permits transport in any type of vehicle other than an ambulance would not qualify for coverage. The payment for ambulance transportation depends on the patient's condition at the time of service regardless of the patient's diagnosis or other reason for transport. Medicare only covers ambulance transports. If the ambulance crew does not transport the patient but only renders aid, this is a non-covered service. The patient will be liable for payment of the service.” Review “Medicare Coverage of Ambulance Services” (PDF) for more information.
For private or commercial insurers, the City of San Antonio is not a contracted provider for any HMO’s or PPO’s. It’s up to the insurance carrier to decide if ambulance services will be covered.
All questions related to billing should be directed to the EMS billing department 210.227.7252 between the hours of 8:00 AM and 5:00 PM Central Standard Time (CST).
Customer compliments, complaints, or other inquiries related to the provision of EMS services should be directed to the EMS Administrative Offices at 210.207.7525 between the hours of 8:00 AM and 4:30 PM CST.
SAFD Billing Contact Information
City of San Antonio EMS | P.O. Box 158 | San Antonio, TX 78291
Phone: 210.227.7252 | Fax: 210.224.6945