Internal Affairs

About Internal Affairs

The San Antonio Police Department maintains a separate unit for receiving and investigating complaints from citizens against police officers. This unit, called the Internal Affairs Unit, is housed separately from other police facilities.

Contacting Internal Affairs

The Internal Affairs Unit can be contacted at (210)207-7365 or at their office which is located in the Washington Square Bldg., at 800 Dolorosa, Suite #402, San Antonio, TX 78207. The hours of operation are 7:45 am to 6:00 pm, Monday through Friday. The Internal Affairs Unit can also be contacted at the following e-mail address: INTERNAL AFFAIRS.

Making A Complaint

Bring your complaint to the attention of the Internal Affairs Unit as soon as possible, either in person, by telephone or by e-mail. You may also call the Police Information Line (227-7201 or 207-7273) and ask to speak to a Police Supervisor.

Process for Filing a Formal Complaint

  1. Internal Affairs Unit supervisors will take sworn statements from the complainant and any witnesses to the incident. These statements are notarized and treated in the same manner as testimony in a court of law.
  2. The officer involved, and any other officer at the scene of the incident, is required to submit a written report in response to the complaint.
  3. When appropriate, medical records are examined, physical evidence is gathered, and photographs may be taken.
  4. The complainant, witnesses, and the officer involved, may be required to take a polygraph examination.
  5. Once the investigation is completed, the case is forwarded to the Complaint and Administrative Review Board.
  6. The Complaint and Administrative Review Board, which includes seven civilian members, reviews the case and presents its findings to the Chief of Police.
  7. The Chief of Police decides if discipline will be administered to the officer.
  8. An Officer can appeal disciplinary action through the Civil Service Commission and eventually to an Arbitrator. The Arbitrator may alter or sustain the Chief's decision.
  9. If the Arbitrator sustains the Chief's decision, the officer has a right of appeal to a State District Court.
  10. Upon final disposition of the case, a written response from the Chief's Office will be sent to the citizen and the officer involved.