The City’s Pothole Repair Program, managed by the Transportation & Capital Improvements Department, (TCI) has gone through many changes over the last couple of years that has led to improvements in customer service, increased productivity, and reduced operational costs. While the management team is still working to drive process changes and refinements, the changes made to date are note-worthy.
Pothole Repair is a popular service requested by YOU and fellow San Antonio residents via 311. Calls for pothole repairs are received from citizen requests through the city's 311 system and are automatically assigned through the customer service system to their respective areas.
The City of San Antonio’s Pothole Repair Program consists of 16 crews. The crews are divided equally between four service centers that are located in each quadrant (Northeast, Northwest, Southeast, and Southwest) of the City.
In Fiscal Year 2017 (October 1, 2016 to September 30, 2017), our Pothole Patrol crews repaired over 75,000 potholes, a 155% increase from 2015! Of the 75,000 potholes reported in Fiscal Year 2017, only 15 percent were actually reported by residents.
We are ready to serve you fast and efficiently, but we need your help! You drive, walk and bike on our streets each day. Help us keep our roadways free of potholes; report them to 311 as soon as you find them! The more potholes you report, the more potholes we can repair.
On average, TCI’s Pothole Patrol crews repair approximately 5,000 potholes each month. However, during the month of April crews staged a Pothole Blitz and set a goal of repairing 7,500 potholes - a 50% increase over the monthly average. The Pothole Patrol not only met their goal, they crushed it. They repaired 11,921 potholes in 20 workdays in April. This is a record number of repairs for TCI. The Pothole Blitz was conducted in April, to proactively address the usual increase in potholes caused by late winter and early spring rains that contribute to asphalt breakdown.
To prepare for the blitz, staff utilized historical 311 data to identify known, high-distress areas throughout the city. The two highest-distress neighborhoods in each council district were selected to be proactively canvased by Field Investigators who identified more than 1,000 locations in need of repair across the city.