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Published on Friday, January 30, 2015

311 Call Center Debuts Twitter Account

SAN ANTONIO (Jan. 30, 2015) – The City of San Antonio’s 311 Call Center debuted its Twitter account last week, adding an option for San Antonio residents to engage with the City of San Antonio, report issues in the community and receive up-to-date information regarding City services.

Through Twitter, residents can tweet service requests directly to @SanAntonio311 for graffiti, junk vehicles, overgrown yards, aggressive or dead animals, pothole repair, damaged garbage and recycle carts and others. To assist 311 in resolving an issue, residents should, when possible, attach photos and identify a location. The Twitter account will be actively monitored from 8 a.m.-5 p.m. Monday-Saturday. 

In addition to requesting City services through Twitter, residents seeking City service requests can utilize several convenient resources currently available, including the free 311 mobile app, 311 online self-service portal and 311 online mapping requests at www.sanantonio.gov that are accessible 24 hours a day.

For more information, visit sanantonio.gov/311.

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