Center City Development & Operations Department
Dockless Vehicles

DOCKLESS VEHICLEs

As e-scooters and e-bikes have become increasingly popular, the City of San Antonio is committed to striking a balance between innovative transportation options and providing safe, accessible sidewalks and streets. 

This is how San Antonio E-Scoots! Scooter Parking Dos and Don'ts Infographic

dockless vehicles in san antonio

On December 12, 2019, City Council approved contracts for dockless vehicle operators as a result of a Request for Proposal (RFP) process. Effective January 12, 2020, Razor and Bird have contracts with the City of San Antonio to operate dockless vehicles in San Antonio. The permits are capped at 1,000 per vendor for a total of 2,000 permitted dockless vehicles in San Antonio. The City will continuously monitor the market and collect data on dockless vehicle usage, and in the event the data supports additional permits, City staff will present City Council with a recommendation.

Timeline:
  • Transportation Council Committee: April 29, 2019
  • City Council B Session: May 15, 2019
  • City Council A Session: May 30, 2019
  • RFP Issued: June 7, 2019
  • RFP Submission Deadline: July 22, 2019
  • RFP Awarded: December 12, 2019
  • Effective Contract Start Date: January 12, 2020
DOCKLESS VEHICLE Community Engagement

Throughout the course of the pilot program, the City has engaged its stakeholders, the community, and riders on the process and sought their feedback. 

The City sought feedback from San Antonio residents on the future of dockless vehicles through two surveys. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and more than 4,600 people participated in the City's second dockless vehicle survey in spring 2019. In addition, a survey of riders was performed with more than 800 participants who provided insight on how often they utilize dockless vehicles, for what purposes, and what mode of transportation they would have taken if not for the dockless vehicle trips. 

Finally, a telephone town hall was held on April 16 with 746 residents participating. The town hall was an opportunity for residents to ask questions of City staff and it also included a poll where participants could provide their feedback. 

 A complete community engagement report was provided to City Council prior to the May 15 briefing. 

View the full dockless vehicle community engagement report.

Report dockless vehicle issues on 311SA mobile app

The 311SA mobile app allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.

Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).

how to report parking violations or damaged vehicles

Please report any parking violations or damaged vehicles to the vehicle provider:

  • Bird 1.888.602.8389
  • Blue Duck 210.216.3359
  • Lime 1.888.LIME.345
  • Razor 1.833.LAST.MILE
  • Lyft 1.877.452.6699
  • Spin 1.888.249.9698

Do

  • Do park scooters with care.
  • Do provide ample space between pedestrians, buildings, entryways, ramps, and driveways.
  • Do use bike lines when available.
  • Do wear helmets to stay safe (helmets not required but encouraged).
  • Do report violations to 311 or through the mobile app, 311 San Antonio.

Don't

  • Don't ride near pedestrians or on sidewalk.
  • Don't park scooters in the way of pedestrians.
  • Don't park scooters in the middle of sidewalks.
  • Don't park scooters in bike lanes or streets.
  • Don't leave scooters laying on the ground.