Center City Development & Operations Department
Dockless Vehicles

DOCKLESS VEHICLE REGULATIONS

As e-scooters and e-bikes have become increasingly popular, the City of San Antonio is committed to striking a balance between innovative transportation options and providing safe, accessible sidewalks and streets. 

On October 11, 2018, the San Antonio City Council approved a six-month dockless vehicle pilot program. These rules will improve public safety and enable the City to gather data related to ridership and the value of this new transportation mode. The pilot program went into effect on October 19, 2018.

What are the next steps for the dockless vehicle pilot program?

On Thursday, May 30, City Council will discuss and vote on proposed amendments to the City's Dockless Vehicle Pilot Program. City Council will be voting to endorse a Request for Proposal (RFP) process to select up to three dockless vehicle providers for the San Antonio market, and extending existing dockless vehicle permits through September 30, 2019 with a 50% reduction for the companies currently permitted for more than 1,000 vehicles. During the extension period that will extend through early fall, City staff are proposing to reduce the permitted vehicles by about half, to 8,850.

City staff will recommend that three vendors are selected through the RFP process. The recommendation is to initially permit 5,000 vehicles. The RFP will be issued in early June, and the process is expected to be completed in October. 

The public is invited to speak in front of City Council and share their opinions on the proposed dockless vehicle ordinance. 

WHEN: Thursday, May 30, 9 a.m.
Citizens must register to speak prior to 9 a.m. See full instructions here.

WHERE:
City Council Chambers
Municipal Plaza Building
114 W. Commerce St.
San Antonio, TX 78205

The meeting can also be viewed live on TVSA.

Timeline:
  • Transportation Council Committee: April 29, 2019
  • City Council B Session: May 15, 2019
  • City Council A Session: May 30, 2019
  • RFP Issued: June 2019
  • RFP Awarded: October 2019
permitted dockless vehicle operators in San Antonio
Company Scooters e-Bikes
Razor 1,000
Bird 4,500
Lime 4,000
Spin 500
Jump 2,000 2,000
Blue Duck 100
Lyft 2,000
Total 14,100 2,000
DOCKLESS VEHICLE Community Engagement

Throughout the course of the pilot program, the City has engaged its stakeholders, the community, and riders on the process and sought their feedback. 

The City sought feedback from San Antonio residents on the future of dockless vehicles through two surveys. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and more than 4,600 people participated in the City's second dockless vehicle survey in spring 2019. In addition, a survey of riders was performed with more than 800 participants who provided insight on how often they utilize dockless vehicles, for what purposes, and what mode of transportation they would have taken if not for the dockless vehicle trips. 

Finally, a telephone town hall was held on April 16 with 746 residents participating. The town hall was an opportunity for residents to ask questions of City staff and it also included a poll where participants could provide their feedback. 

 A complete community engagement report was provided to City Council prior to the May 15 briefing. 

Click here to view the full dockless vehicle community engagement report. 

Report dockless vehicle issues on 311SA mobile app

The 311SA mobile app now allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.

Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).

how to report parking violations or damaged vehicles

Please report any parking violations or damaged vehicles to the vehicle provider:

  • Bird 1.888.602.8389
  • Blue Duck 210.216.3359
  • Lime 1.888.LIME.345
  • Razor 1.833.LAST.MILE
  • JUMP
    Bike Support: 1.833.300.6106
    Scooter Support: 1.844.505.9155
  • Lyft 1.877.452.6699
  • Spin 1.888.249.9698
Dockless Vehicle Ordinance
DOCKLESS VEHICLE SAFETY & RIDER EDUCATION

This is how San Antonio E-Scoots!