DOCKLESS VEHICLE REGULATIONS
Dockless vehicles are an innovative solution to first/last mile transportation gaps. The City of San Antonio’s goal is to embrace this new technology while keeping the safety of pedestrians as the highest priority. Dockless vehicles can include GPS enabled bicycles, electric bicycles, and scooters that do not require a docking station.
On October 11, 2018, the San Antonio City Council approved a six-month dockless vehicle pilot program. These rules will improve public safety and enable the City to gather data related to ridership and the value of this new transportation mode. The pilot program went into effect on October 19, 2018.
DOCKLESS VEHICLE UPDATES
Report dockless vehicle issues on 311SA mobile app
The 311SA mobile app now allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.
Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).
Dockless vehicle survey now open on SASpeakUp.com
The City is seeking feedback from San Antonio residents on the future of dockless vehicles through a new survey. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and these initial results helped inform the creation of the dockless vehicle pilot program.
Visit SASpeakUp.com to take the city’s dockless vehicle survey, which is available in English and Spanish.
Data reported to 311 and collected through the survey will help inform changes to the dockless vehicle ordinance.
Dockless Vehicle ORDINANCE
how to report parking violations or damaged vehicles
Please report any parking violations or damaged vehicles to the vehicle provider:
- Bird 1-888-602-8389
- Blue Duck 210-216-3359
- Lime 1-888-LIME-345
- Razor 1-833-LAST-MILE
- JUMP
Bike Support: 1-833-300-6106
Scooter Support: 1-844-505-9155
- Lyft 1-877-452-6699
DOCKLESS VEHICLE SAFETY & RIDER EDUCATION
