311 Call Center Metrics

Contact


City Service Requests & Information

Dial 311 or 210.207.6000

 

Service Level

This metric represents the percentage of monthly calls answered within 45 seconds.
graph of service level

Calls Received

This metric represents the number of monthly calls presented during operating hours.
graph of calls received

Average Wait Time

This metric represents the monthly average wait time in seconds for calls answered.
graph of average wait time