311 Call Center Metrics

Service Level

This metric represents the percentage of monthly calls answered within 45 seconds.

City of San Antonio 311 Customer Service
Service Level
March 2019 - February 2020

graph of service level

Calls Received

This metric represents the number of monthly calls presented during operating hours.

City of San Antonio 311 Customer Service
Call Volume
March 2019 - February 2020

graph of calls received

Average Wait Time

This metric represents the monthly average wait time in seconds for calls answered.

City of San Antonio 311 Customer Service
Average Wait Time
March 2019 - February 2020

graph of average wait time