This metric represents the percentage of monthly calls answered within 45 seconds.
City of San Antonio 311 Customer Service Service Level March 2019 - February 2020
This metric represents the number of monthly calls presented during operating hours.
City of San Antonio 311 Customer Service Call Volume March 2019 - February 2020
This metric represents the monthly average wait time in seconds for calls answered.
City of San Antonio 311 Customer Service Average Wait Time March 2019 - February 2020