CONTACT: Thea Setterbo, 210-207-7349
Spanish media: Carlos Valenzuela, 210-207-3919
SAN ANTONIO (Dec. 5, 2018) — San Antonio is setting the standard for the delivery of services compared to other cities in Texas and across the country, according to the 2018 Community Survey results. The City of San Antonio conducted its sixth community-wide survey through an independent consultant, ETC Institute, Inc., and the results indicate the City continues to move in a positive direction.
The percentage of residents who rated the quality of City services as “very satisfied” or “satisfied” is 64 percent, placing San Antonio as the highest-ranked city in overall satisfaction with delivery of services among large Texas cities and among the highest-ranked nationwide with 19 percent above the national average (45 percent).
The City scored high in key community services such as fire services (83 percent satisfied or very satisfied), public library services (82 percent satisfied or very satisfied), solid waste services (77 percent satisfied or very satisfied), parks & recreation services (70 percent satisfied or very satisfied) and police safety services (64 percent satisfied or very satisfied).
Significant improvements from 2016 included resident satisfaction with opportunities to participate in the City’s annual budget development through SASpeakUp (up 14 percent), availability of parking at the airport (up 13 percent), responsiveness of the City to the needs of residents (up 9 percent), overall satisfaction with the 3-1-1 Call Center (up 9 percent), overall satisfaction with public health (up 7 percent), ease of using the 3-1-1 Call Center phone line (up 6 percent) and conditions of facilities at the airport (up 4 percent).
“The community survey results indicate the City continues making strides in delivering the best customer service possible,” City Manager Sheryl Sculley said. “It’s not by accident that we’ve seen significant increases in areas in which the City has focused its efforts in recent years, including the San Antonio International Airport, 311 Call Center, being responsive to the needs of residents through equity assessments and giving the community opportunities to participate in the budget process through SASpeakUp.”
The survey results also indicated areas of potential improvement. Resident satisfaction with sustainability efforts to help preserve the environment decreased significantly (down 10 percent). Within the 16 major categories, questions were asked about City services and programs. Significant decreases within these include fire prevention and education (down 6 percent), traffic management (down 6 percent) and enforcement of animal laws (down 4 percent).
The survey was administered in both English and Spanish to a random sample of 1,116 residents by mail, phone (cellphones and landlines) and online. City departments will utilize the survey results to address any needed improvements in City services and to enhance services rated highly by residents.