COVID-19 Information
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City and County work together to maintain critical services and prevent the spread of COVID-19

Published on Tuesday, March 17, 2020

City and County work together to maintain critical services and prevent the spread of COVID-19

For members of the media, please contact:
Laura Mayes, City of San Antonio (210) 207-1337
Michelle Vigil, City of San Antonio (210) 207-8172
For questions from the general public, please contact:
COVID-19 Hotline (210) 207-5779



SAN ANTONIO (March 17, 2020) — The City of San Antonio and Bexar County continue to work together to prevent the spread of COVID-19 and provide critical services to residents.

Critical services continue to operate:

  • The 311 Call Center continues to be fully-functional. 311 callers will be routed to the COVID-19 hotline for specific questions and requests.
  • Solid Waste continues to operate its regular schedule
  • Animal Care Services continues to operate its regular schedule and is in urgent need of fosters, adopters and rescues. The department is promoting its foster program as an option for people to give back as they telecommute or social distance at home. Would-be adopters and fosters can get more information by going to the Animal Care Services website at
  • The Risk Mitigation Fund has approximately $500,000 left and our offices and phone lines remain open during the COVID-19 situation.  At the request of Mayor Nirenberg and Councilmember Trevino, SAWS and CPS will not disconnect services for residents that fail to pay their bills and Bexar County courts are temporarily halting evictions to prevent people from losing their homes.  


Redeployment of City employees to provide meals to residents

  • The San Antonio Parks and Recreation Department has partnered with the San Antonio Food Bank to provide families and children meals from March 17 to March 20. They are operating 18 drive-up distribution sites at Parks and Recreation community centers. Children to-go meals are available for pick-up during lunch and dinner, 11:30 am - 1 pm (lunch distribution) and 4:30 pm - 6pm (dinner distribution). One free meal will be provided for each child in the vehicle. Family packed meals will be available at a designated community center one day per week, 4:30 pm - 6:30 pm. Family packs include a weekly supply of food for a family of four.  The San Antonio Food Bank is providing enough food to serve between 150-200 families per site per week. In an effort to practice social distancing, staff are loading meals into vehicle trunks.
  • Pre-K 4 SA also has more than 50 employees helping pack boxes for seniors at the San Antonio Food Bank. On Monday and Tuesday, more than 3,000 senior boxes were packed. Additionally, employees have contacted 2,000 families for check-ins and to assist them in getting resources as needed.

Resources for victims of intimate partner violence

  • Metro Health also reminds the community that violence increases in times of stress. Those experiencing violence at home are encouraged to make a safety plan and contact the SAPD non-emergency line at 210-207-SAPD.
  • Residents who need shelter should call Family Violence Prevention Services at 210-733-8810. In an emergency, call 911. 

City coordinates community service opportunities
The City of San Antonio Department of Human Services encourages residents to assist with the following community service needs:

  • Hygiene kits including hand sanitizer, disinfectant wipes, soap, bottle of water, socks, and snacks for homeless street outreach are needed. Hygiene kits items may be packaged in plastic grocery bags and can be delivered to residents’ nearest SAPD SAFFE substation. For more information, visit:
  • The San Antonio Food Bank is seeking volunteers for various tasks including, distributing meals for out of school children, senior food delivery, and mobile pantry volunteers. Residents interested in volunteering can contact the San Antonio Food Bank Volunteer Services at or (210) 431-8388. More information is available here.
  • In an effort to address City-wide drop in blood donations, the Alamodome, in conjunction with South Texas Blood & Tissue Center (STBTC), will host a Blood Drive beginning on Tuesday, March 17 through Thursday, March 19 from 9:00 am to 6:00 pm on the South Plaza Concourse. The Blood Drive will be open to the public on an appointment only basis.  The following safety protocols have put in place by officials: temperature scan at entrance, beds will be spaced six feet apart to promote social distancing and donors will be pre-screened with questions related to potential COVID-19 exposure. Appointments can be made by calling 210-731-5590.

COVID-19 cases
San Antonio Metro Health has released an up-to-date, publicly available chart that includes surveillance test and case status in Bexar County. The chart can be viewed at and is updated daily at 6:30 p.m.  All of the cases are travel-related or close contacts of the travel-related cases. There are still no community-spread cases of COVID-19.

“All of the confirmed positive cases are travel-related or close contacts to travel-related positive cases. This is exactly what we expected. These individuals were placed in quarantine because of their close contact to positive travel-related cases to minimize the potential for community spread,” said Dr. Colleen Bridger, Assistant City Manager.

Bexar County service hours, procedures
Bexar County Commissioners Court will convene for a special Commissioners Court meeting on Wednesday, March 18, to discuss extending the Declaration of Public Health Emergency issued by Judge Nelson Wolff on March 13.  

In response to COVID-19 developments, the following Bexar County offices and departments have updated their service hours and procedures:

Juvenile Probation Department

  • All children being admitted into the Cyndi Taylor Krier Juvenile Treatment Center will undergo a health screening and have their temperature taken prior to being released. Additional screenings for visitors will be taken.

Bexar County Sheriff’s Office

  • Bexar County Sheriff Javier Salazar has instituted that UHS personnel will medically pre-screen all inmates in the sally port before entering the Joint Intake and Assessment Annex (JIAA). Inmates with fever or flu-like symptoms will be booked and housed separately.
  • Bexar County Adult Detention Center bond processing and fine collection has been moved to the JIAA front desk. Deputies are being asked to limit their contact with the public to that which is necessary. The BCSO is also working to minimize custodial arrests by filing non-violent offenses at large. 

Bexar County Tax Assessor-Collector

  • The Tax Assessor-Collector’s Office is providing curbside service at Northeast, Northwest, and Downtown tax locations for property tax payments and vehicle registrations from 8:00 AM to 9:00 AM and from 11:00 AM to 1:00 PM, through April 15, 2020. 

Bexar County Justices of The Peace

  • All civil and criminal bench and jury trials, and court dockets, scheduled to begin through April 16, 2020 will be reset by a later date, scheduled by the Court – with court dockets limited to essential court proceedings. The Courts will remain open during regular business hours to accept filings, service constituents, and review all matters filed by submission.

Suspension of Jury Duty

  • Effective Monday, March 16 through Thursday, April 16, jury trials are suspended. Any juror summons received by Bexar County residents on or between those dates should be disregarded. Summoned individuals will not be penalized for not appearing to jury duty during these dates. Jury Duty is scheduled to resume on Monday, April 27. 

County Courts at Law and District Courts 

  • The Bexar County Courts at Law and District Courts have issued several orders regarding the suspension of jury duty, limiting dockets, reducing the number of visitors, and enforcement of standard possession orders. 


  1. Download the Ready South Texas app, available in the iTunes and Google Play stores, to receive updates on the COVID-19 situation in San Antonio.
  2. Text COSAGOV to 55000 to receive SMS text message updates.
  3. Bookmark
  4. Follow @COSAGOV on Facebook, Twitter and Instagram.

Public service announcements on social distancing, prevention and testing are available in English, Spanish and American Sign Language here

Posters, guidance letters and other materials are available at this link.

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Author: Melanie Morales (GPA)

Categories: City News, Health, COVID