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City of San Antonio provides winter weather response update

Published on Wednesday, February 17, 2021

City of San Antonio provides winter weather response update

SAWS announces city-wide voluntary boil water notice; Henry B. Gonzalez Convention Center warming center to continue operating through Friday

CONTACT: Laura Mayes, City of San Antonio; (210) 207-1337

Carlos Valenzuela, City of San Antonio; 210-207-3919



SAN ANTONIO (February 17, 2021) — There is a Winter Storm Warning and Winter Weather Advisory in effect through 6 p.m. Thursday. The region will see additional ice and/or snow accumulations later tonight and travel conditions will continue to be dangerous through Thursday. Residents are encouraged to report any service issues to 311. Road closure information can be found at this page: 

Henry B. Gonzalez Convention Center Warming Center
The Henry B. Gonzalez Convention Center will remain open through Friday as a Warming Center. The San Antonio Food Bank will provide meals. Call 311 for transportation assistance. People are encouraged to bring their own medicine, clothes and necessary supplies. As of 5:30 p.m., 124 people and 4 pets were staying at the Center.

SAWS Voluntary Boil Water Notice

SAWS issued the following information to the public. More information is available at: Due to a drop in water pressure below minimum standards, the Texas Commission on Environmental Quality has required SAWS to notify all affected customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. 


Debido a la presión baja del agua por debajo de los estándares mínimos recomendados por la Comisión de Calidad Ambiental de Texas ha requerido que el departamento de acueducto (SAWS) notifique a todos los clientes afectados que deben hervir el agua antes de consumirla (por ejemplo, lavarse las manos o la cara, cepillarse los dientes, beber, etc.). Los niños, las personas mayores y las personas con sistemas inmunológicos debilitados son particularmente vulnerables a las bacterias malignas, y todos los clientes deben seguir estas recomendaciones.


CPS Energy 

  • As of 9:30 p.m., CPS Energy outages have dropped to under 150,000 for the first time of this event.
  • MOST CPS Energy customers can expect to be fully restored when the temperature sustains a level above freezing in the largest cities across the state, which we believe will happen by Saturday.  While that will help alleviate the need for controlled outages, there will be equipment that has failed on parts of our system that we will need to repair to fully restore all remaining customers. This may take some outages into next week to fully address.
  • Tomorrow, CPS Energy will be sending messages to our customers through our text system with updates on full-service restoration expectations (Saturday for customers who can be restored) and asking for continued conservation for those who have power.

For more information visit


Emergency Declaration amended to prohibit Price Gouging 

Mayor Nirenberg and Judge Wolff amended the City of San Antonio and Bexar County Winter Weather Emergency Declaration to order that “no personal shall sell any of the following good and services for more than the regular retail price the person charged for the goods and services on February 11, 2021, except where an increased retail price is the result of increased supplier or other costs:”  

  • Groceries, beverages, toilet articles, and ice;
  • Restaurant, cafeteria and boarding-house meals;
  • Medicine, pharmaceutical and medical equipment, and supplies;
  • Hotel rooms, motel rooms or any other temporary lodging available to the public;
  • Gas and other fuels including propane and diesel.

Price gouging is illegal, and the Office of the Attorney General has authority to prosecute any business that engages in price gouging after a disaster has been declared by the governor or president. Call 1-800-621-0508 or visit:,by%20the%20governor%20or%20president.


Public Works

  • The City’s Public Works Department (PWD) continues to focus on City bridges, overpasses, main intersections, and ensuring that access to hospitals and fire stations are clear. 
  • There are currently 20 barricade crews ensuring dangerous roads are not accessed and 8 spreader trucks, that have been operating 24 hours a day since the winter storm began, spreading deicing gravel on streets that they can access.
  • There are also two trucks that are refueling emergency generators at local hospitals, fire and police stations, and at nursing homes.

San Antonio Police Department

  • SAPD responded to 1,366 calls for service for vehicle crashes.
  • SAPD has been working to maintain road closures and cleanup operations. Throughout the night and into this morning the department worked to clear the highway system of crashed and abandoned vehicles.
  • SAPD is currently working with TxDOT to maintain key ramp closures. We anticipate icy road conditions tonight after sundown (snow has melted into slush & water which will freeze with tonight’s temperatures).

Solid Waste Management Department

  • There will be no curbside collections of garbage, recycling or organics on Thursday. All brush, bulky and HHW drop-off locations will be closed.
  • Beginning Friday, February 19, garbage collections will resume in the following order – Tuesday garbage day routes will be collected first followed by the sequence of Wednesday garbage day collected next and then Thursday collection day picked up after that. Garbage collections will continue through Saturday and possibly Sunday to catch up. No recycling (blue cart) or organics (green cart) will be collected this week. Those services will resume next week on a normal schedule.
  • All drop-off centers will also open for regular hours on Friday. However, the HHW special event at the Rigsby location will be postponed by one week.

Department of Human Services

  • Senior Centers: Curbside pickup and delivery of meals by the Department of Human Services is cancelled on Thursday, February 18. Meal distribution will resume on Monday, February 22, at its regularly scheduled time.
  • Shelter for people experiencing homelessness: The Department of Human Services (DHS), in coordination with providers, has continued to conduct on the ground outreach to those experiencing homeless to encourage people experiencing unsheltered homelessness to access available shelter options. The City and partner outreach efforts resulted in nearly 400 individuals receiving shelter Tuesday night above the normal emergency shelter capacity. 
  • Haven for Hope is open to anyone experiencing homelessness.
  • Salvation Army has opened 20 overflow shelter beds at the Dave Coy Men’s Shelter located at 226 Nolan St. (IDs required)
  • In addition, several churches opened socially distanced temporary shelters including Corazon Ministries at Travis Park Church, Church Under the Bridge, City Church, Last Chance Ministries, and Life Restored Church. There is adequate capacity to shelter, especially in the downtown area, and most facilities are providing a warm place to stay and meals during the day.
  • Outreach workers from DHS, Haven for Hope, SAMMinistries, CAM, Centro, Corazon Ministries, and other organizations have been working since early last week to locate people experiencing unsheltered homelessness and get them to shelter.  Workers and volunteers at shelters have been working around the clock (often staying overnight themselves) to provide a safe, warm space, complete with meal service and items for hygiene.  DHS, Bexar County, shelter providers, street outreach teams, and dozens of other organizations are in constant contact regarding census; availability of services; shelter needs; or assistance for clients experiencing illness.
  • The DHS Homeless Resource Hub at 319 W. Travis St. is open daily for warming from 9 am to 4 pm, when temporary shelters begin opening.
  • The City’s Homeless Connections Hotline, 210-207-1799, is available 8 a.m. to 7 p.m. for information and connection to shelter resources.
  • If you see a homeless person sleeping on the ground in severe weather, please call 911.

Homeless shelter information is available here:


Animal Care Services

  • San Antonio Animal Care Services at 4710 State Highway 151 will be open Thursday, February 18th starting at 1 p.m. 
  • The Paul Jolly Center for Adoptions, located at 210 Tuleta, Animal Defense League at 11300 Nacogdoches, SA Humane Society at 4804 Fredericksburg and Brooks Spay/Neuter clinic at 8034 City Base Landing will remain closed through Thursday.


San Antonio Public Library

  • All San Antonio Library locations will be closed on Thursday, February 18. Contact-Free Pickup and computer appointments will not be available.

Bexar County

  • Bexar County facilities will be closed tomorrow, Thursday, February 18, 2021, due to inclement weather.  Emergency and essential infrastructure services personnel will report as usual to their assigned work locations. If you are unsure of your status, please contact your immediate supervisor. All Bexar County Court proceedings will be closed through Friday, February 19, 2021.  There is a magistrate and a civil presiding judge on duty for emergency purposes.
  • Public Works Department (PW) continues to monitor the condition of County-maintained roadways and bridges. All PW crews are on a 24-hour rotational schedule to ensure traffic safety.
  • In order to assist with the load reduction on the electrical grid, Bexar County continues its reduced use of power where feasible. Enacting a load curtailment agreement with CPS, Bexar County has powered down facilities that serve a purely administrative need. Other facilities have been switched to backup power. Certain critical infrastructure continues to draw power from the grid, but is equipped to react to possible outages with their own backup generator power.
  • Bexar County Shelters:
  1. The Bexar County Fire Marshal’s Office has made available an emergency shelter option at their office. There is capacity for 20 people to stay overnight if needed and for an additional 20 people to warm up and charge their phones. COVID-19 safety protocols are in effect and those wanting to use the shelter are asked to call the Fire Marshal’s Office at (210) 335-0335 prior to coming out.
  2. The City of Converse has partnered with Judson ISD and will continue to operate an emergency shelter for the Converse/Judson communities at Judson High School Gymnasium, 9142 FM 78, Converse, TX 78109. This shelter will remain open overnight and has cots available. All COVID-19 protocols are being followed.  The American Red Cross provided 50 cots and 100 blankets. Bexar County Office of Emergency Management provided personal protective equipment. 20 individuals sought shelter at this facility so far. Volunteers from American Legion Post 593, Judson ISD, and City of Converse employees assisted. The Bexar County Office of Emergency Management is also coordinating with the San Antonio Food Bank to ensure an adequate food supply for those sheltering at the various facilities.


  1. Download the Ready South Texas app, available in the iTunes and Google Play stores
  2. Text COSAGOV to 55000 to receive SMS text message updates
  3. Follow @COSAGOV on Facebook, Twitter and Instagram
  4. Bookmark
  5. Follow other partner agencies on social media:
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Author: John Quiroz (GPA)

Categories: All City Alert Ticker