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San Antonio 311 Celebrates Milestone

Published on Tuesday, April 20, 2021

San Antonio 311 Celebrates Milestone

The 311 Call Center celebrates its birthday by taking its 20 millionth call

CONTACT: Laura Mayes, City of San Antonio (210) 207-1337

Michelle Vigil, City of San Antonio


SAN ANTONIO (April  20, 2021) - San Antonio’s 311 Customer Service is celebrating its 21st birthday where they have revolutionized the City’s process for helping residents with information and getting results in their neighborhoods. This month, 311 Customer Service representatives received the 20 millionth call from residents requesting services and information.
“Whether it’s a pothole to fill, an animal on the loose or placing an order for an organics bin for spring trimmings or needing to book a COVID-19 vaccine appointment; our 311 Call Center is there to help you out,” said Paula X. Stallcup, Director of 311 Customer Service.
The 311 system became operational in April of 2000. Stallcup is asking residents to help celebrate the birthday by treating themselves to a 311 call to request a city service or get city information.
“You can call us at 311 seven days a week, or use the handy 311SA mobile app on your smart phone,” Stallcup added. 311 Customer Service is a resource for more than 200 City programs and services. When the COVID-19 pandemic began, customer service reps were quickly challenged with answering questions, providing testing information, and updating citizens about the City’s coronavirus response. 
“COVID-19 brought out the best of our 311 team. Our goal is to keep our community informed and updated. Together we help residents who do not have access to the internet or feel more comfortable talking to our operators. We are proud to be a resource our residents can always count on.” Stallcup said.
Residents who want more information about 311 Customer Service can visit the website, Residents can use the website to make requests as well as track the progress of those requests.

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Author: Melanie Morales (GPA)

Categories: City News