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Human Services News and Events

City of San Antonio launches COVID-19 self-screening tool

Communications and Public Affairs: 207-7234
Published on Thursday, March 26, 2020

City of San Antonio launches COVID-19 self-screening tool

For members of the media, please contact:
Laura Mayes, City of San Antonio (210) 207-1337
Michelle Vigil, City of San Antonio (210) 207-8172

For questions from the general public, please contact:
COVID-19 Hotline (210) 207-5779


SAN ANTONIO (March 26, 2020) — The City of San Antonio launched a new COVID-19 self-screening tool. The web-based platform, available in English and Spanish, can be found at This tool will help a person understand if they should seek COVID-19 testing from their health care provider, depending on the symptoms they report. 

“While this tool doesn’t replace professional medical care, we hope that it helps ease people’s minds if they feel they may have the symptoms of COVID-19,” said San Antonio Metro Health Director Dawn Emerick. “This webpage is a useful screening tool, to provide assurance and direction for possible next steps. However, it is important to note that not everyone needs to be tested” Unless symptoms are severe or the patient is elderly or has other underlying health conditions, people who are experiencing the symptoms of COVID-19 should simply stay home, isolate, rest and recover. The majority of people who are COVID-19 positive recover and get back to their normal daily activities.

The new self-screening tool includes nine questions that ask about any symptoms and risk factors a person might experience. After completing the screening, the user will be provided instructions on how to proceed.

The self-screening tool can provide one of two outcomes after completing the screening:

Outcome A: Symptoms do not indicate that there is a need to be tested and provides the user more educational and preventative information.

Outcome B: Advises the user to contact their health care provider or an urgent care clinic for an assessment, and if appropriate, the person will be referred to take a COVID-19 test. The person should inform their provider that they have taken the self-screening assessment. If a person is uninsured or can’t afford a doctor’s visit they are asked to call Metro Health’s COVID-19 hotline at (210) 207-5779 for further instructions on how to be connected to a health care provider.  

This tool does not replace medical care if a person is feeling ill. A healthcare provider should be visited if symptoms worsen or if underlying medical conditions such as diabetes, high blood pressure, lung disease, or heart disease is a factor in the person’s medical history.

People who are sick should stay at home and not engage in any activity outside their residence unless related to treatment or healthcare. If a person or their family member believes they have COVID-19 they should consult with a physician. COVID-19 testing continues to be available to those who have been pre-approved by a doctor.

Those who cannot afford a doctor’s visit may call Metro Health’s COVID-19 hotline at (210) 207-5779. The hotline hours are Monday through Friday from 8 a.m. – 7 p.m. and Saturday and Sunday from 8:30 a.m. – 4:30 p.m.

More information about preventing the spread of COVID-19, information about testing and other useful resources for residents, providers and businesses can be found at


Older adults and people with underlying medical conditions, such as lung or heart disease, diabetes seem to be particularly susceptible to COVID-19. Older adults should take the following precautions:

  1. Make a plan to prepare yourself if you get sick
  2. Know who will take care of you if your caregiver gets sick
  3. Talk to your doctor to have enough medication on hand if you get sick
  4. Stay informed on what is happening locally and avoid crowds
  5. Call your doctor immediately if you develop warning signs such as difficulty breathing, persistent pain or pressure in the chest, confusion, or blueness of the lips or face.



  1. Download the Ready South Texas app, available in the iTunes and Google Play stores
  2. Text COSAGOV to 55000 to receive SMS text message updates
  3. Follow @COSAGOV on Facebook, Twitter and Instagram
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Public service announcements on social distancing, prevention and testing are available here. 

Categories: City News, Health, COVID