Department of Human Services
News & Media Center

SA.Gov Related Sites

Helpful Links


106 S. St. Mary's, 7th Floor
San Antonio, TX 78205



Contact Human Services Like Human Services on Facebook Like Human Services on Twitter Human Services on Instagram


  • Melody Woosley
  • Jessica Dovalina
    Assistant Director
  • Patrick Steck
    Interim Assistant Director

General Press Inquiries

For general press inquiries regarding departmental programs/services, operations, or administrative issues, please contact Roland Martinez, Public Relations Manager at 210.207.5920, or by e-mail.

All inquiries will be addressed by order of receipt in a timely response unless otherwise indicated.

Human Services News and Events

5,501 new COVID cases does not indicate a massive spike in Bexar County

Communications and Public Affairs: 207-7234
Published on Thursday, July 16, 2020

5,501 new COVID cases does not indicate a massive spike in Bexar County

Huge jump in cases is largely the result of complications in a new reporting process from the testing labs to the State to Metro Health that have since been resolved

CONTACT: For members of the media, please contact:

Laura Mayes, City of San Antonio (210) 207-1337
Michelle Vigil, City of San Antonio (210) 207-8172


For questions from the general public, please contact:
COVID-19 Hotline (210) 207-5779


SAN ANTONIO, TX (July 16, 2020) – San Antonio Metro Health reported 5,501 additional COVID-19 cases in Bexar County tonight, but only 691 of the cases are new tonight. The remainder is the result of a backlog in the reporting process, largely attributed to complications with a new process that involves testing labs sending results to the State of Texas, which then sends them to Metro Health.

“We have worked out the kinks in the reporting process,” said Dr. Colleen Bridger, Assistant City Manager and Interim Director of Metro Health. “The important thing to note is that the backlog did not affect patient notification. All of the patients who tested positive were notified by the lab within three or four days, so this backlog did not affect patients learning their test results.”

The high case count does mean that the numbers of new cases each day over the past week should have been higher than were reported at the time. With the 5,501 additional cases, Bexar County now has 27,047 total cases of COVID-19.


  1. Download the Ready South Texas app, available in the iTunes and Google Play stores
  2. Text COSAGOV to 55000 to receive SMS text message updates
  3. Follow @COSAGOV on Facebook, Twitter and Instagram
  4. Bookmark 

Categories: City News, Health, COVID