DEPARTMENT OF GOVERNMENT AND PUBLIC AFFAIRS
Open Government

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Office

Physical Address
506 Dolorosa
San Antonio, TX 78205

Staff

  • Moraima Mcgraw Contact staff member
    Public Information Officer
    210.207.0297
  • Jennifer Young
    Paralegal
    210.207.0296
  • SAPD Open Records
    General inquiries: 210.207.7087
    Status update: 210.207.7320

 

COVID-19 Notice


Due to the COVID-19 pandemic, the Governor of Texas declared a public health emergency and disaster and issued an Executive Order for people to “Stay Home” to mitigate the spread of the virus and protect the health and safety of Texans by limiting gatherings and restricting work activities to those that are essential and support critical infrastructure. City of San Antonio administrative departments are closed to in-person contact. Many departments are on skeleton crews while remaining staff is working remotely or is present but involved directly in the public health or epidemic response. Too few employees have the access necessary to respond to public information requests at this time. Therefore, in accordance with the guidance issued by the Office of the Texas Attorney General, this is not a “business day” for purposes of Chapter 552 of Texas Government Code, the Public Information Act, and all PIA-related processes are currently paused.

On the date that the City resumes “business days” under more normal operations, all previously received requests will resume processing and any requests submitted during the skeleton crew day period will be officially noted as being received and begin being processed.

This notice has been published on the City’s website, and notification will be sent to each requestor with pending or new requests. During the period this notice is posted, the City of San Antonio is not considered to be open for business for purposes of time deadlines contained in the Texas Public Information Act.

The Office of the Attorney General has provided an update on the calculation of business days and COVID-19.

Welcome to the City of San Antonio’s
Open Records Requests Online Portal

The open records portal is your City’s online resource for open data. Submit an open records request, manage existing requests and view public information with our user-friendly system.

Click here to submit a request

Sign in to the Open Request Portal

The Open Records Portal link will take you outside the City of San Antonio's website. Should you have any questions, you can still contact the City's Open Government at 210.207.0297 or email openrecords@sanantonio.gov.



Tips for a successful open records request

A public information request must be in writing. A governmental body is not required to answer questions, perform legal research, or create new information in response to your public information request.

Providing as much information as possible within your request will allow departments to complete your request more efficiently. Information such as: name, address, date range, and subject matter.

For additional Open Government resources, visit the website of the Attorney General of Texas.

What is a police open records request?

Police requests consist of police reports, incident reports, crash/vehicle accident reports, calls for service, towing records, and 911 calls.

Where do I request water and utility shutoff?

Please contact SAWS at openrecords@saws.org or CPS Energy at open_records@cpsenergy.com.

Will there be a fee?

Requests expecting to exceed $40 will be provided with a cost estimate for your approval.

Standard fees (non-exclusive list):

  • Paper (single-sided, black and white, standard size) - $0.10 per page
  • General labor - $15 per hour (when over 50 pages are requested or records are provided electronically)
  • Overhead 20% of the general labor (when applicable)