Open Government

Email Government and Public Affairs Visit City of San Antonio on facebook Follow City of San Antonio on twitter City of San Antonio YouTube Videos City of San Antonio News Releases


Physical Address
506 Dolorosa
San Antonio, TX 78205


  • Moraima Mcgraw Contact staff member
    Public Information Officer
  • Jennifer Young
  • SAPD Open Records
    General inquiries: 210.207.7087
    Status update: 210.207.7320



Inclement Weather

Due to the severe weather and utility emergency, City Hall and most municipal offices are closed, and are anticipated to reopen Monday, February 22, 2021. Requests submitted after 5:00 p.m. Friday, February 12, 2021 will be received on Monday February 22, 2021. All previously submitted requests deadlines are tolled and will resume Monday, February 22, 2021.


In response to the COVID-19 pandemic, City of San Antonio administrative departments closed on April 6, 2020. The City of San Antonio is reopening its offices and will resume business day operations on November 23, 2020. This action will restart all PIA-related processes. All requests received prior to April 6, 2020 will resume processing and any requests submitted during the skeleton crew day period (April 6 – November 20) will be officially noted as being received and begin being processed on the 23rd.

On the date that the City resumes “business days” under more normal operations, all previously received requests will resume processing and any requests submitted during the skeleton crew day period will be officially noted as being received and begin being processed.

This notice has been published on the City's website, and notification will be sent to each requester with pending or new requests.

An Appointment may be scheduled to pick up a copy of single Police report requests that regard your vehicle or your property; provided that it does not regard minors. A valid photo identification card may be requested for confirmation. Please call the San Antonio Police Department Records at 210.207.7087 between 8:00 a.m. and 4:00 p.m. to request an appointment.

All other types of Police reports and/or records, should be requested by utilizing the below listed Open Records Portal.

Records: 210.207.7087

  • Appointment times between 9:00 a.m. to 4:00 p.m.
    • Police Incident Reports
    • CRASH Reports

Open Records Requests Online Portal

The open records portal is your City’s online resource for open data. Submit an open records request, manage existing requests and view public information with our user-friendly system.

Click here to submit a request

Sign in to the Open Request Portal

The Open Records Portal link will take you outside the City of San Antonio's website. Should you have any questions, you can still contact the City's Open Government at 210.207.0297 or email

Tips for a successful open records request

A public information request must be in writing. A governmental body is not required to answer questions, perform legal research, or create new information in response to your public information request.

Providing as much information as possible within your request will allow departments to complete your request more efficiently. Information such as: name, address, date range, and subject matter.

For additional Open Government resources, visit the website of the Attorney General of Texas.

What is a police open records request?

Police requests consist of police reports, incident reports, crash/vehicle accident reports, calls for service, towing records, and 911 calls.

Where do I request water and utility shutoff?

Please contact SAWS at or CPS Energy at

Will there be a fee?

Requests expecting to exceed $40 will be provided with a cost estimate for your approval.

Standard fees (non-exclusive list):

  • Paper (single-sided, black and white, standard size) - $0.10 per page
  • General labor - $15 per hour (when over 50 pages are requested or records are provided electronically)
  • Overhead 20% of the general labor (when applicable)